服務條款
感謝您訪問Ivan Marquis（"Ivan-Marquis"或"我們"）網站（包括www.ivan-marquis.com和[根據需要加入其他網址]）（合稱"網站"）。您訪問和使用網站以及相關服務（合稱"服務"）須遵從以下服務條款以及網站所載的其他規定和政策，包括隱私政策（合稱"服務條款"）。一旦您使用服務（例如瀏覽網站或在網站下訂單），即表示您同意所有服務條款。您如果不接受或不同意服務條款，應當立即停止使用服務。
您承認並同意，我們可根據隱私政策收集、使用、儲存及披露您提供的任何個人資料。
本協議並不承認您和Ivan Marquis之間存在任何關係（合夥、合作、僱用或其他關係），亦不使您有權成為Ivan Marquis的代表。
Ivan Marquis保留在任何時候修訂網站或服務條款任何部分的權利。請不時訪問本網頁以查核對服務條款任何部分（包括上述規定和政策及隱私政策）所作的任何更新或修訂。
如果您對網站或本服務條款有任何意見，請聯繫我們。
註冊帳戶
為了使用網站向您提供的部分服務，您將需要註冊一個帳戶，註冊步驟將在您購買後完成。在您註冊帳戶及使用網站時，您同意（在必要情況下）提供關於您個人的真實、準確、最新並完整的資料。請參閱我們的隱私政策以了解我們使用您個人資料的情況。
如果您未滿18歲，一旦您向我們註冊帳戶或以其他方式使用服務，即表示您在註冊或使用前已將服務條款告知您的父母和監護人，而且他們已同意您根據服務條款的規定進行註冊和使用。 Ivan Marquis保留僅接收18歲或以上人士所下訂單的權利。
我們決不會查問您的帳戶密碼，不論是以書面（包括電郵等形式）、親身還是電話方式。您在使用網站時，您應負責保護您訪問帳戶及我們服務所用的密碼，並且對所有通過您的帳戶使用服務的行為負責。請採取合理審慎措施以保護您的帳戶不被盜用。如果您懷疑您帳戶的安全已受到損害或有人盜用您的帳戶，請立即聯繫我們。
禁止及違規
如發生下述情況，我們可以針對您的帳戶採取行動，這些情況包括但不限於：
• 您提交了若干材料（包括但不限於文字、圖像、音樂或視頻），但您並不具備充分的權利就該等材料授予上文"提交內容"一節中列明的許可。
• 使用任何技術來掩飾使用多重帳戶或以任何方式乾擾我們的服務的行為。
• 發出的通訊中包含任何違法、有害、具威脅性、謾罵、騷擾、誹謗、粗俗、猥褻、褻凟、仇視，或者在種族、道德或其他方面令人反感的內容。
• 刊登廣告或未經對方要求發送任何形式的信息。
• 假扮他人或提供任何形式的虛假信息。
• 發起或轉發任何形式的連鎖函件。
Ivan Marquis保留按其絕對酌情權終止任何帳戶的權利。我們如果終止您的帳戶，將會通過電郵通知您。
知識產權
所有的軟件和內容（"內容"的定義為，或包括，任何文字、音頻或音樂、視頻、圖表、照片和圖像）均為Ivan Marquis的知識產權，並受知識產權和版權法律及國際條約規定的保護。
網站僅供您個人以非商業目的使用。只有在經Ivan Marquis及/或其第三方許可人明確授權的情況下，才可將內容用於任何非個人和/或商業用途。您不得在未經Ivan Marquis事先同意或授權的情況下，分發、複製、公佈、出售或許可使用任何載於網站的內容。該等未經授權的行動可能導致民事後果或刑事處罰。
Ivan Marquis保留不經通知即撤回或修訂任何服務項目的權利。如果因任何原因網站於任何時候及在任何期間無法訪問，我們不承擔任何責任。
第三方鏈接
網站可能包含一些通向並非由Ivan Marquis營運或準備的其他網站或資源的連接。我們無法控制該等網站和資源，而且我們對其不承擔任何責任，對於您使用它們所造成的或指稱造成的或者與其有關的任何損失或損害，我們均不負責。
Ivan Marquis不就任何外部網站網頁（包括但不限於本網站的廣告商）的內容或準確性負責。使用該等外部網站或資源的風險將由您自行承擔，並須遵從各網站內載列的使用及服務條款。
購買資格
您必須符合我們的下述資格條件才能向我們下訂單：
• 年滿18歲
• 擁有由正規銀行發出並為連卡佛接受的有效信用卡/借記卡供付款之用
• 提供個人及付款詳情，而且保證其有效及準確（電郵地址、實名、電話號碼、帳單資料，以及網站載明的其他所需資料）。
您向我們下訂單，即表示您授權Ivan Marquis在您的信用卡/借記卡中收取一筆相等於您的訂單總購買價的金額。您亦明確授權我們使用您向我們提供的個人資料進行適當的反欺詐查核（例如信貸查核），並在必要時向第三方轉發或從第三方獲取關於您的資料，該等第三方包括但不限於徵信機構或防欺詐機構，且該第三方可能保留該等資料。請參閱我們的隱私政策以進一步了解我們如何使用您的資料。
所有訂單均視是否有存貨及對訂單價的確認而定。您購物籃中的物品並不會保留，而可能被其他顧客購買。
您僅可為個人用途使用網站。您不可為轉售或商業盈利的目的從網站購買商品。
產品說明
Ivan Marquis將努力確保網站中的內容及產品說明盡可能準確、完整。但我們不保證"內容"和產品說明準確、完整、未過期或無錯誤。如果您認為Ivan Marquis提供的任何產品與說明不符，請參閱我們的退貨政策。
定價
以香港為收貨地點時，網站中的價格將以港幣計算。以全球其他地方為收貨地點時，網站中的價格將以美金計算。收貨地點以您在下訂單時所指示的地點為準。請注意，中國網站中的產品均以港幣定價并根據當天實際匯率作為交易價格。在Ivan-Marquis中國下達的並且從此發貨的所有訂單均受制於本服務條款。
在您的訂單獲接受時在網站上所展示的價格為正式價格，但該價格有明顯錯誤的除外。雖然我們盡力確保網站上所示的所有價格均屬準確，但我們並不保證價格一概無誤，並且保留糾正任何錯誤的權利。如果我們發現您訂購的任何產品的價格出錯，我們將盡快通知您，並且讓您選擇重新確認或取消訂單。如果我們無法與您聯繫，我們會將訂單視作取消處理。
如果您的信用/借記卡並非以港元或美元計值，您的發卡銀行將按照信用/借記卡發行機構處理交易當日適用的匯率來計算以您信用/借記卡計值貨幣收取的最終價格。
您的訂單所適用的稅項和關稅取決於您的訂單的收貨地點：
• 香港訂單無須繳付任何稅項和關稅。
• 從奉行完稅後交貨（DDP）做法的國家下達的訂單將產生相關的進口稅及關稅，並且將計入最後購買價內。這個一站式的程序是為方便您而設。請注意，進口稅及關稅會轉交至當地的相關海關機構，因此在退貨或換貨時，不會退還上述款項。如果您選擇換貨，您只會被徵收一次稅款和關稅；Ivan Marquis會支付新換貨品所涉及的稅款和關稅費用。
欲獲取奉行完稅後交貨做法的國家的最新清單，請參閱[發貨]一節。
• 客戶如果是從奉行未完稅交貨(DDU)做法的國家下訂單，將僅被收取所購買的產品價格（不含稅款及關稅）以及運費。客戶將自行負責支付產品裝運所在國征收的所有進口稅及關稅，而且支付上述稅款及關稅是必要的，以便在到貨時海關機構發還所訂購的產品。我們的快遞公司將與客戶聯繫以便告知其所須支付的任何關稅的詳情。我們建議您在向我們下訂單前，首先與您當地的海關機構聯繫，以便確定進口稅及關稅的費用。
付款
我們接受以Visa卡、萬事達卡、美國運通和JCB支付所有國際訂單款項。運往香港的訂單亦可利用中國銀聯所支持的主要銀行卡支付。
一旦您利用上述信用/借記卡付款方式之一下達訂單，即表示確認您所使用的信用/借記卡為您個人所有，或者是您已獲信用/借記卡所有人授權使用。如果您的信用/借記卡發行機構拒絕授權向連卡佛付款，我們將不就任何交貨延誤或不交貨承擔責任。
如果您用中國銀聯帳戶付款，款項將在下訂單時即時扣除。就所有其他付款方式而言，款項將在您的訂單獲得接受及發送後，才會從您的帳戶扣除和結清。
我們的付款程序符合支付卡行業製訂的嚴格國際安全標準，使您在安全及有保障的情況下享受購物的樂趣。如果您已在本網站開立註冊帳戶，並決定由我們保存您的信用/借記卡詳情，您的資料將被充分加密，並僅用於處理您進行的信用/借記卡交易，且安全地儲存於我們的系統內。除非是我們本身的疏忽，否則如果任何第三方擅自查閱您在使用我們的服務時提供的任何資料，我們將不就您可能蒙受的任何損失承擔責任。
接受您的訂單
您一經輸入個人及付款資料並且下訂單，我們會向您發出電郵，確認收到您的訂單。此電郵僅確認收到您的訂單，並不構成對您的訂單的接收。
當我們向您發出電郵確認貨品已經向您發出時，視為您的訂單已經被接受，而您與Ivan Marquis之間的合同也已經成立。該合同將僅包括在發貨時所發出的確認電郵中載列的商品。因此，所有銷售合同均在香港特別行政區訂立，並且以英語寫成。
Ivan Marquis保留自行酌情決定因任何原因拒絕接受訂單的權利。這些原因包括（但不限於）以下各項：
• 您訂購的產品缺貨，或者是產品因未能符合我們的質量標准或者因適用於一項或所有訂購物品的裝運限製而被撤回。
• 我們發現存在定價或產品說明方面的錯誤。
• 我們無法取得付款授權。
• 您不符合本服務條款規定的購買資格條件。
如果有任何關於您的訂單的任何問題，我們的客戶服務團隊將盡快與您聯繫。
發貨和提貨
我們盡力在您下訂單並且我們接受訂單後24小時內發出您所訂購的所有產品。您在網上下訂單時將得到一個預計的到貨時間。 Ivan Marquis團隊將盡其最大努力在預計的時間內交貨，但並不保證一定能夠符合上述的預計時間。
Ivan Marquis均就每宗訂單的運送投保，直至向您交付訂購產品或者您提取訂購產品為止。在提貨時，您需要簽署產品的收貨確認書，並據此表示自此以後您就所訂購的產品自行承擔責任。如果收貨人或領取人並非原買方，或者是寄送禮品的情況，則您接受以其簽收作為Ivan Marquis交付並履行您的訂單的證據。您亦接受以同樣的方式轉移相關責任。
退貨和換貨
如果您希望退回或更換（視存貨情況而定）在網站上訂購的產品，Ivan Marquis提供免費提貨服務。為了享用這項服務，您必須在收到您所訂購的產品後七(7)天內申請退貨授權（退貨授權）。
您可以在訂購的產品交付後七(7)天內，在我們官方網站上退換或更換（視存貨情況而定）在香港於網上訂購的商品。
如果您在我們任何店鋪辦理您在網上訂購商品的退貨或換貨手續，您需要向相關部門的銷售人員（例如：將女裝鞋退回女裝鞋部）出示經正式填妥的退貨授權書以及商品訂單。款項只能退還至下訂單時所用的支付卡，因此您在辦理所訂購商品的退貨或換貨手續時，必須在我們的店舖內出示上述支付卡。同時，我們也可以提供Ivan Marquis禮品卡作為退款。
我們將僅接受原樣商品退換貨手續，商品的包裝應絲毫無損、保持完整，並附有退貨標籤。如果商品在任何方面曾經被使用、出現磨損、加以洗滌或作出變更，我們將不受理退貨。
就運往香港境外地區的訂單而言，我們將不就退貨退還運費和相關的進口稅及關稅，原因是該等費用已經在首次發貨並關稅時產生。
關於進一步的資料，請參閱我們的退貨及換貨政策。
您的權利
服務條款的規定並不旨在影響您在香港特別行政區法律項下的權利。
責任
在我們的店鋪或網站上出售貨物或與我們有所合作的各設計師、公司或第三方在任何媒體上發表的意見屬於其個人意見。由於上述任何意見不一定反映我們的意見，連卡佛概不對該等意見承擔責任。
Ivan Maarquis並不保證網站和服務在使用時可以完全避免錯誤，或者網站或供網站運作的服務器不包含病毒或者其他有害成份。我們建議所有網站用戶安裝最新版的軟件，包括殺毒軟件。
可能會發生例如惡劣天氣等在我們合理控制範圍以外的某些事件。在上述情況下，連Ivan Marquis將盡其最大努力維持其服務，但不因其未能履行本服務條款內的任何義務而承擔責任。
保賠和棄權
對於因您違反本服務條款而產生的所有責任、索賠、開支、損害賠償和損失（包括法律費），您同意一旦經我們要求，即向我們，即Ivan Marquis（包括其高級管理人員、董事、代理、關聯公司、許可人和供應商）作出充分的賠償，並且使我們免受傷害。這包括任何其他人因您的作為或不作為而利用您的帳戶使用網站的行為。
如果您違反服務條款，但我們並未向您採取任何行動，這並不表示我們在您違反服務條款的任何其他情況下放棄行使我們的權利和補救措施。
投訴
我們制訂了投訴處理程序，並且將在爭議首次發生時利用這個程序嘗試解決爭議。有關任何訂單相關的投訴或意見，請與我們的客戶服務團隊聯繫。
Ivan Marquis尊重他人的知識產權。如果您有理由認為您的作品可能未經批准而用於網站上，請按照此投訴處理程序與我們聯繫。
管轄法律和司法管轄權
服務條款連同我們的所有政策和程序均受香港特別政區法律管轄，並據其解釋。如果發生與本服務條款相關的任何爭議或索賠，香港特別行政區的有關法院將有專屬司法管轄權。
Termsand Conditions
Thank you
for visiting Ivan Marquis's ("Ivan Marquis", "we" or "us")
website(s) (including www.ivan-marquis.com) (collectively, the "Site"). Access
to and use of the Site and related services (collectively, the "Services")
are made available to you in accordance with the following Terms of Service and
any other rules and policies posted on the Site, including the Privacy Policy
(collectively, the "Terms Of Service" or "TOS"). By using the Services,
such as browsing or placing orders on the Site, you are agreeing to all of the
Terms of Service.
We will collect, use and store any personal data provided by you in accordance
with the Privacy Policy.
This agreement does not acknowledge any relationship between you and Ivan
Marquis (partnership, collaboration, employment, or otherwise). It does not
entitle you to hold yourself as a representative of Ivan Marquis
Ivan Marquis reserves the right to make changes to the Site or any part of the
TOS at any time. Please visit this page from time to time to check for any
updates or changes to any part of the TOS (including the said rules and
policies and the Privacy Policy).
If you have any comment about the Site or this TOS please Contact Us.
REGISTRATION
You will
need to register an account to use some of the Services available to you on the
Site. In registering an account and in your use of the Site, you agree to
(where necessary) provide information about yourself that is true, accurate,
current, and complete in all respects. Please refer to our Privacy Policy for
more information on how we use your personal data.
If you are under 18, by registering for an account with us or otherwise using
our Services, you agree that you have informed your parents and guardians about
the TOS prior to such registration or use, and they have approved of such
registration or use by you on the terms of the TOS. Lane Crawford reserves the
right to only accept orders from you if you are aged 18 or over.
We will never ask you for your account's password either in writing (via email
or otherwise), in person or on the phone. In using the Site, you are
responsible for: (i) safeguarding any passwords used to access your account and
our Services, and (ii) all use of our Services under your account. Please take
reasonable care in protecting access to your account from any unauthorized use.
If you suspect that the security of your account has been compromised or if
there is unauthorised use of your account, please Contact Us immediately.
PROHIBITIONS
AND FAILURE TO COMPLY
We may
take actions against your account for activities including, but not limited to:
•
Submitting material (including, but not limited to text, images, music or
video) of which you do not have the full right to grant the license specified
in the "Submitted Content" section above.
• Using
any technology to attempt to hide the use of multiple accounts or disrupt any
of our Services in any way.
•
Initiating communications that contain any unlawful, harmful, threatening,
abusive, harassing, defamatory, vulgar, obscene, profane, hateful, or racially,
ethnically or otherwise objectionable material.
•
Advertising or sending unsolicited messages of any kind.
•
Impersonating others or providing any kind of false information.
•
Starting or forwarding chain letters of any kind.
Ivan
Marquis reserves the right to terminate any account at its sole discretion.
We may send you an email to inform you of the termination of your account
in such event.
INTELLECTUALPROPERTY
All
software and "Content" (which is defined as, or includes, any text, audio or
music, video, graphics, photographs, and image) are the intellectual property
of Lane Crawford and are protected by intellectual property and copyright laws
and international treaty provisions.
The Site is for your personal and non-commercial use only. Any non-personal
and/or commercial use of the Content is only permitted when expressly
authorised by Ivan Marquis and/or its third party licensors. You may not
distribute, reproduce, publish, sell or license any Content contained within
the Site without prior consent or authorization of Ivan Marquis. Any such
unauthorized actions may result in civil consequences or criminal penalties.
Ivan Marquis reserves the right to withdraw or amend any item of the Services
without notice. We will not be liable if for any reason the Site is unavailable
at any time and for any period.
THIRDPARTY LINKS
The Site
may include links to other websites or resources that are not operated or
prepared by Ivan Marquis. We have no control over such sites and resources and
we will not accept responsibility for them or be liable for any loss or damage
caused or alleged to be caused by or in connection with your use of them.
Ivan Marquis is not responsible for the content or accuracy of any off-Site
pages, which include but is not limited to advertisers of the Site. Use of
these external websites or resources will be at your own risk and subject to
the terms of use and service contained within each of such sites.
ELIGIBILITY
TO PURCHASE
In order
to place orders with us, you must meet our conditions of eligibility:
• Be aged
18 years of age or over
• Be in
possession of a valid credit/debit card issued by a licensed bank acceptable to
Ivan Marquis for payment
•
Providing personal and payment details that are warranted by you to be both
valid and accurate (email address, real name, phone number, billing information
and other requested information as indicated on the Site).
In
placing an order with us, you authorise Ivan Marquis to process a charge or
charges on your credit/debit card in the amount of the total purchase price of
your order. You also expressly authorise us to use personal information
provided by you to perform appropriate anti-fraud checks such as credit checks
and also to, where necessary, transmit or obtain information about you to or
from third parties including, but not limited to, credit reference or
fraud-prevention agencies, which may keep a record of that information. Please
refer to our Privacy Policy for further information about how we use your data.
All orders are subject to stock availability and confirmation of the order price.
Items in your shopping basket are not reserved and may be purchased by other
customers.
The Site is for your personal use only. You may not purchase goods from the
Site for reselling purposes or commercial exploitation.
PRODUCTDESCRIPTIONS
Ivan Marquis
will endeavour to ensure that the Content and the product descriptions on the
Site are as accurate and complete as possible. We however do not warrant that
"Content" and product descriptions are accurate, complete, current or
error-free. Please refer to our Returns policy if you feel a product offered by
Ivan Marquis is not as described.
PRICING
Prices
are shown on the Site in Hong Kong Dollars (HKD) in Hong Kong or US Dollars
(USD) for the rest of the world, depending on the shipping country as shown in
the upper-left corner on the Site or indicated by you while placing an order.
China Site where products are priced in Renminbi (RMB), and this Site has its
own TOS. All orders placed in and shipped from Ivan Marquis's China Site are
subject to its own TOS. For the purpose of these Terms of Service, China
excludes Hong Kong SAR, Macau SAR and Taiwan.
Prices displayed on the Site at the time your order is accepted will be
honoured except in the case of obvious error. Whilst we use our best endeavours
to ensure that all prices appearing on the Site are accurate, we do not
guarantee that they are error-free and reserve our right to rectify any errors.
If we discover an error in the price of any products that you have ordered, we
will inform you as soon as possible and offer you the option of reconfirming or
cancelling your order. If we are unable to contact you, we will treat the order
as cancelled.
If your credit/debit card is not denominated in Hong Kong Dollars (HKD) or US
Dollars (USD), the final price charged in your currency will be calculated by
your issuing bank in accordance with the applicable exchange rate on the day
your card issuer processes the transaction.
Taxes and
duties applicable to your order depend on the shipping country of your order:
• Hong
Kong orders are not subject to taxes and duties.
• Orders
from countries served on a Delivery Duty Paid (DDP) basis will incur relevant
import tax and duty and will be included in the final purchase price. This
one-step process is for your convenience. Please note that the import tax and
duty charges would be passed to the relevant local Customs authorities and are
therefore non-refundable in the event of a return or exchange. You will only be
charged taxes and duties once for exchanges; Ivan Marquis will cover the cost
of taxes and duties for the replacement.
Please refer to SHIPPING for the most up-to-date list of countries served on a
DDP basis.
•
Customers placing orders from countries served on a Delivery Duty Unpaid (DDU)
basis will only be charged for the price of the product(s) purchased (excluding
taxes and duties) and the delivery costs. Customers will be responsible for the
payment of all import tax and duties levied by the country to which the
products are shipped and payment of the said tax and duties is necessary for
the release of the products ordered from the Customs on arrival. Our courier,
DHL, will contact customers about the details of any import duty to pay. We
advise you to contact your local customs authority to determine the cost of
import tax and duties of your order prior to your placing orders with us.
PAYMENT
We accept
payments made by Visa, MasterCard, American Express and JCB for all
international orders. Orders shipped to Hong Kong can also be paid using major
cards supported by China Unionpay (CUP).
By placing an order using one of the above Credit/Debit card payment methods,
you confirm that the Credit/Debit card(s) used is yours or that you have been
authorised by the owner to use it. If your card issuer refuses to authorise
payment to Ivan Marquis, we will not be liable for any delay or non-delivery.
For CUP payments, payment will be debited immediately when the order is placed.
For all other payments, payment will only be debited and cleared from your
account once your order has been accepted and dispatched.
Our payment processes meet the stringent international security standards set
down by the Payment Card Industry to make your shopping experience safe and
secure. If you have registered an account on the Site and have decided to save
your card details with us, your details will be fully encrypted, solely used to
process card transactions that you have initiated and securely stored on our
systems. In the absence of negligence on our part, we will not be liable for
any loss you may suffer if any third party procures unauthorised access to any
data you provide when using our Services.
ACCEPTANCEOF YOUR ORDER
Once you
have entered your personal and payment details and placed your order, we shall
send you an email acknowledging the receipt of your order. This email is only a
confirmation of receipt of your order and does not constitute an acceptance of
your order.
Your order will be accepted and the contract between you and Ivan Marquis will
be completed when we send you an email to confirm the goods have been
dispatched to you. Only the goods listed in the confirmation email sent at the
time of dispatch are included in the contract formed. All sales contracts are
therefore concluded in Hong Kong SAR and are written in English.
Ivan
Marquis reserves its right not to accept an order for any reason at its sole
discretion. Such reasons include, but are not limited to, one of the following:
• The
product you ordered is out of stock, or is withdrawn due to its failure to meet
our quality standards or due to the shipping restrictions applicable to one or
all of the ordered items.
• We
identify a pricing or product description error.
• We are
unable to obtain authorisation for payment.
• You do
not meet the eligibility criteria to purchase as set out in this TOS.
Our
Customer Service team will contact you as soon as possible if there are any
problems with your order.
SHIPPING
AND COLLECTIONS
We
endeavour to dispatch all products ordered within 24 hours after the order has
been placed and accepted by us. You will be given an indication of the expected
delivery time when you place your order online. Lane Crawford's teams will try
their best to meet these estimates but cannot guarantee that such estimates
must be met.
Alternatively, you may choose to collect the products ordered by you in Hong
Kong at the concierge of our Canton Road store or ifc mall store, Hong Kong.
You need to present the order confirmation email, the credit card (or a copy of
the credit card) you used to place your order and a photo ID of the person
named as collector when the order is collected.
Ivan Marquis insures each order through transit up until it is delivered to you
or is collected. You need to sign a confirmation of receipt of the products
when the products are collected and by doing so, you accept the responsibility
for the products ordered from that moment on. If the recipient or collector is
not the original purchaser, or in case of delivery of a gift, then you accept
this signature as an evidence of delivery and fulfilment of your order by Ivan
Marquis. You also accept the associated transfer of responsibility in the same
way.
RETURNS
AND EXCHANGES
This
Returns Policy applies to purchases with Ivan Marquis Hong Kong and Ivan
Marquis China.
COMPLIANCE WITH LANE CRAWFORD STORE OPERATIONS POLICIES
Any customer who violates Ivan Marquis Store Operations Policies which can be
found at https://portal.LCJG.com/supplier for Hong Kong and for China, abuses Ivan
Marquis Returns Policy (including without limitation demonstrating a high
incidence of returns of Merchandise after purchase), or engages in
inappropriate behaviour (including without limitation abuse of Ivan Marquis
staff), or illegal activities (including parallel importing or passing off of
Product purchased at Ivan Marquis by the customer) may suffer the following
consequences:
• The
customer may be blacklisted by Ivan Marquis;
• Ivan
Marquis may not accept future orders from the customer;
• Ivan
Marquis may decline the customer's request to return or exchange any
Merchandise;
• If the
customer is a holder of the Privilege Cards, he/she may be disqualified from
the Privilege Cards programme; or
• If the
customer is not a holder of the Privilege Cards, he/she may be barred from
joining the Privilege Cards programme.
The
decision as to whether a customer has violated Ivan Marquis Store Operations
Policies or abused Ivan Marquis Returns Policy or engaged in inappropriate
behaviour remains within Ivan Marquis's sole discretion and its decision shall
be final. Suspected illegal activities will be referred to Lane Crawford's
legal department for further investigation and action.
RETURNS OR EXCHANGES
Unless otherwise
stated, this Returns Policy applies to both in-Store purchases and online
purchases.
Merchandise may be exchanged (subject to stock availability) or returned within
7 days of purchase (in the case of in-Store purchases) or receipt (in the case
of online purchases) of Merchandise provided that:
(1) all tags, certificates, warranties, care instructions, product labeling,
authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of
shoes) are intact and returned together with the Merchandise;
(2) the original invoice is presented; in the case of returns or exchanges of
online purchases in Store, the credit card used to purchase the Merchandise
must also be presented;
(3) the Merchandise does not fall within the category of "Excluded Items" as
defined below;
(4) the Merchandise is in Sellable Condition as defined below; and
(5) a completed returns form is presented (only for returns or exchanges on
orders made in China).
Returns or exchanges outside 7 days of purchase or receipt of Merchandise (as
the case may be) may be accepted at the sole discretion of Lane Crawford.
For online purchases, international returns must be sent via DHL Express.
Customers will take full responsibility for the returns if they do not send the
Merchandise via DHL Express. Lane Crawford reserves the right to refuse returns
that are not made via DHL Express.
For online purchases, returns or exchanges in Stores can only be made in the
Stores of the country where the online orders are made. For orders made online
in China, returns or exchanges may be made at Lane Crawford China stores.
SELLABLE CONDITION
"Sellable Condition" means that the customer has the option either to
collect the Merchandise again from one of Lane Crawford Stores or to Merchandise
is still in its original packaging with the original labels, garment tags,
price tags and return tags still attached; that the Merchandise is unworn,
unused, unwashed, unaltered and in the condition originally sold (in the case
of shoes that the soles are not scratched or dirty); and that the Merchandise
is not damaged in any way.
The decision as to whether the Merchandise is in Sellable Condition remains
within Ivan Marquis's sole discretion and its decision shall be final.
For returns of online purchases, if Ivan Marquis receives a return that cannot
be accepted, the have the Merchandise re-shipped to the customer at his/her
sole cost.
EXCLUDED ITEMS
No return or exchange will be accepted for jewellery, vintage jewellery, watches,
vintage watches, luxury handphones, luxury headsets or men's luxury
accessories, lingerie, men's underwear, hosiery, pillows, swimwear, fur,
bespoke or made-to-measure Merchandise, custom orders, vintage Merchandise,
antiques, unsealed CDs, DVDs, tapes or other recording media, software or
videos, unique or fragile Merchandise invoiced as "no refund" "no return no
exchange", or perishable goods, including food, beverages, hampers, and
cosmetics, personal grooming products and fragrances that are not in Sellable
Condition (specifically Merchandise in the cosmetics, grooming or fragrance
category will not be accepted for return if the packaging has been opened),
(the "Excluded Items").
The only exception permitted in the case of Excluded Items is in the case of
faulty or damaged items ("Defective Merchandise"). In this case the
Merchandise will be returned to the Supplier or for independent assessment by a
third party to determine whether the Merchandise is defective. Merchandise
damaged as a result of fair wear and tear will not be accepted as defective. If
the Merchandise is determined to be Defective Merchandise, the customer will be
entitled to repair or full refund as appropriate within the circumstances at
the sole expense of the Supplier. Ivan Maarquis will use its best efforts to
secure such repairs or refund on behalf of the customer but accepts no
liability whatsoever howsoever arising for the defective items supplied by the
Supplier.
REFUNDS
Refunds will be made for the original purchase amount on presentation by the
customer of the original invoice within 7 days of purchase (in the case of
in-Store purchases) or within 7 days of receipt of the Merchandise (in the case
of online purchases). Except for refunds for Defective Merchandise (see below
Return of Defective Merchandise), all refunds for in-Stores and online
purchases will be made in the form of a Ivan Marquis Gift Card ("GC"),
which is subject to applicable terms and conditions found at www.Ivan
Marquis.com/giftcard. Cash or credit card
refunds are not available.
For refunds for online purchases, initial shipping, taxes and duties will not
be refunded unless the Merchandise is defective in which case a full refund
will be made subject to inspection and compliance with the policy under "Return
of Defective Merchandise" below. No credit may be issued on credit i.e.
Merchandise purchased with an GC will not be refunded or exchanged.
Any free promotional gift issued with the returned Merchandise must also be
returned.
RETURN OF DEFECTIVE MERCHANDISE
For in-Store purchases, any Defective Merchandise must be presented at the
relevant counter of purchase at Lane Crawford with the original invoice within
7 days of purchase and must be photographed by Lane Crawford staff on receipt
and return to the customer. Customers must sign a waiver to indicate their
acceptance that Lane Crawford assumes no liability in respect of the Defective
Merchandise but will present it for inspection to the Supplier or an
independent third party for assessment. This procedure is known as the "in
and out waiver" procedure.
For online purchases, customers should contact Ivan Marquis in respect of any
Defective Merchandise immediately by emailing the Customer Care team at customerservice@ivan-marquis.com
Shipping, tax and duties' costs on the Defective Merchandise will not be
charged. Ivan Marquis reserves the right to request photographic support
regarding Defective Merchandise before authorising a return. If requested, the
Customer shall sign a waiver to indicate their acceptance that Ivan Marquis
assumes no liability in respect of the Defective Merchandise but will present
it for inspection to the Supplier or an independent third party for assessment.
Refunds for the original purchase amount of the Defective Merchandise will be
paid by Ivan Marquis on behalf of the Supplier of the Defective Merchandise
directly to the customer, in the form of an GC or at Lane Crawford's sole
discretion, the original purchase amount will be credited back to the credit card
used by the customer to purchase the Defective Merchandise (if purchased by
credit card). Cash refunds are not available.
REPAIRS
Customers may present Merchandise that has been damaged after purchase for
repair by the Supplier at the customer's sole cost provided that the customer
agrees to accept Ivan Marquis's "in and out waiver" procedure pursuant to which
the customer signs a waiver to indicate their acceptance that Ivan Marquis
assumes no liability in respect of the damaged Merchandise but will present it
for inspection to the Supplier for assessment for repair and quotation for the
customer's approval and at the customer's sole cost. Ivan Marquis will only undertake repairs requiring
replacement of spare parts for current season Merchandise purchased from Ladies
Shoes and Accessory departments.
EXCHANGES
Customers are permitted to exchange Merchandise other than Excluded Items for a
different size in the same colour and style based on stock availability. If a
different size is unavailable then an alternative style and colour may be
considered. If the customer selects Merchandise of lower value than the
original Merchandise purchased then an GC will be issued.
For exchanges of online purchases, shipping, taxes and duties on size-exchange
replacements will not be charged after the initial delivery.
GIFT RETURNS
Merchandise that has been purchased as a Gift may be exchanged or returned
within 7 days of purchase (in the case of in-Store purchases) or receipt (in
the case of online purchases) provided that:
(1) all certificates, warranties, care instructions, product labeling, dust
bags and boxes (in the case of shoes) are intact and returned together with the
Gift;
(2) the original gift receipt is presented;
(3) the Gift is in Sellable Condition; and
(4) the Gift does not fall within the category of Excluded Items.
Returns or exchanges outside 7 days of purchase (in the case of in-Store
purchases) or receipt (in the case of online purchases) shall be accepted at
the sole discretion of Ivan Marquis.
The refund shall be issued by GC for the value of the original invoice amount.
RETURNS AND EXCHANGES OF MERCHANDISE PURCHASED IN STORE AND DELIVERED TO
CUSTOMERS
To return or exchange Merchandise that have been delivered at a pre-arranged
delivery time, for example large or bulky goods or furniture, please contact
our Customer Care team at customercare@lanecrawford.com to
arrange collection or replacement. Ivan Marquis reserves the right to make a
charge of up to HK$1000 to cover the collection cost, which will be deducted
from the amount to be refunded, except when the Merchandise is defective.
Customers will be notified of this amount at the time of cancellation.
CONTACT US
Please contact Customer Care team at customerservice@ivan-marquis.com
regarding questions about this Returns Policy.
YOUR
RIGHTS
Nothing
in the TOS is intended to affect your rights under the Law in Hong Kong SAR.
LIABILITY
Views
expressed in any media by the designers, companies or third parties, whose
products are sold at our stores or on the Site or with whom we are associated,
are their own. Ivan Marquis takes no responsibility for any such views as they
do not necessarily reflect ours.
Ivan Marquis does not guarantee that the use of the Site and Services will be
error-free or that the Site or the servers that make it available are free of
viruses or other harmful components. We recommend all users of the Site to
ensure they have up-to-date software, including anti-virus, installed.
Some events may happen beyond our reasonable control, such as adverse weather.
Under such conditions, Ivan Marquis will always do its best to aim at
maintaining its Services but will not be responsible for failing to meet any
obligations in this TOS.
INDEMNITY
AND WAIVER
At our
request, you agree to compensate us fully and hold us, Ivan Marquis (including
its officers, directors, agents, affiliates, licensors, and suppliers),
harmless from and against all liabilities, claims, expenses, damages and
losses, including legal fees, arising from any breach of the TOS by you. This
includes the use of the Site by any other persons using your account caused by
your action or inaction.
If you breach the TOS and we take no action against you, it is no wavier for us
to exercise our rights and remedies in any other situation where you breach the
TOS.
COMPLAINTS
We have
our complaints handling procedure that we will use to try to resolve any
disputes when they first arise. Please contact our Customer Care team for
any order related complaints or comments.
Ivan Marquis respects the intellectual property of others. If you have reason
to believe your work may have been used in the Site without your permission,
please contact us following this complaints handling procedure.
GOVERNINGLAW AND JURISDICTION
The TOS,
together with all our policies and procedures, are governed by and construed in
accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will
have exclusive jurisdiction in the event of any dispute or claim associated
with these TOS.